Update - We have scheduled a maintenance break to resolve the remaining AssetNG Device Register related performance problems on Oct 18 - Oct 20.
Oct 4, 13:13 UTC
Monitoring - Fixes for EOL pages and dashboards have been deployed. We keep monitoring the outcome.
Sep 17, 19:19 UTC
Update - Currently main perfomance is still degraded in larger environment when accessing Acceptance of deliveries and End of lease services.

We have adjusted system setting to ensure better background performace, this has partly helpded to restore system performance. We still need to implement hotfix to asset management to get performance in normal level, estimated time to deploy hotfix is 2019-09-18 evening and between 2019-09-20 and 2019-09-22.

We kindly ask all users to wait patiently for the pages to load completely. Trying to reload immediately the temporary slow pages do not help with this particular problem at the moment. We apologize for this inconvenience.
Sep 17, 09:00 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 4, 07:04 UTC
Investigating - We have identified performance issues in Asset registry background processes. Corrective actions have started, and we keep monitoring system performance continuously.
We apologise for the situation and try to restore normal performance as soon as possible
Sep 4, 07:03 UTC

About This Site

This site reports the status of our key systems. It also gives advance warning of planned maintenance, and (with our apologies) reports progress on unplanned events.

OPERATIONAL: The component is functioning as expected.
UNDER MAINTENANCE: The component is currently undergoing maintenance. See details on the scheduled maintenance section below.
DEGRADED PERFORMANCE: The component is working but is slow or otherwise impacted in a minor way. Details will be reported in the incident report below.
PARTIAL OUTAGE: The component is broken for a subset of customers. Details will be reported in the incident report below.
MAJOR OUTAGE: Components is completely unavailable. Details will be reported in the incident report below.

Asset Management ? Degraded Performance
Acceptance of Deliveries Service ? Operational
Asset Register ? Degraded Performance
3FindIT Service ? Operational
3CheckIT Service ? Operational
3ChooseIT Service ? Operational
End of Lease Services ? Operational
API Services Operational
Assetwebservice API ? Operational
Asset view API ? Operational
3 StepIT Email Service ? Operational
(Skype) Business Phone Calls and Conference Meetings ? Operational
3 Step IT www sites ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled maintenance break Oct 18, 18:00 - Oct 20, 21:00 UTC
We will be undergoing scheduled maintenance break during this time.

AssetNG and APIs are not available during the maintenance period. We will open the systems as soon as the tasks are completed, but the very latest at Sunday Oct 20 23:59 Finnish time.

The primary goal of this maintenance break is to resolve all remaining performance issues we are experiencing with some our customers. (Incidents, and their remaining tasks, reported during Sep, 2019).
Posted on Oct 4, 13:09 UTC
Past Incidents
Oct 14, 2019

No incidents reported today.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 3, 2019

No incidents reported.

Oct 2, 2019

No incidents reported.

Oct 1, 2019

No incidents reported.

Sep 30, 2019

No incidents reported.